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Privacy Notice

Privacy Notice

Last updated: 1 June 2021

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Personal information that would be shared with us

When using our website, enquiring via phone call, email, cross platform IM applications etc. we may request for your personal information including but not limited to, your name, email address, mailing address, contact number, country of residence. If you are making a booking with us, we may also request for personal information including but not limited to, your passport details, travel preferences, dietary restrictions, information on minors travelling (with valid consent from parents/guardians), birth dates and anniversaries etc.

We request for this information to ensure we are able to provide you the best possible experience on our website, throughout your booking process and during your stay at Crystal Sands.

The personal information we collect from you would be only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain functions on our sites (e.g., making a booking).

How we use your personal information

We use the information we collect in various ways, including to:

- Provide, operate, improve, personalize, expand, and maintain our website

- Understand and analyze how you use our website

- Develop new products, services, features, and functionality

- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

- Find and prevent fraud

- We may also disclose your personal information with third parties who provide us with booking and reservation management, payment related, data management, customer relationship management, marketing and advertising, information technology services or administration services to process your bookings, provide information about tailored and individualized services/offers including on social media, and provide you with any information that you have requested.

Retention of data

We will keep your personal data for as long as we deem necessary to fulfil the purposes for which it is collected unless we are required or permitted by law to keep the personal data for longer. If you have any concerns, please contact us.

Cookies & Other data

At time of visiting our website we may also collect information such as date and time of visits, originating IP address, domain name, type of browser and operating system used, URL of the referring page, completion status of the request, geographical location, language preferences etc. in the form of 'cookies'.

Some cookies we use are required for the operation of the website (strictly necessary), for analysing the use of our services (we collect these data through Google Analytics).

You can opt out of providing such information via cookies if you do not accept cookies. In such instances we shall not place cookies on your browser unless they are strictly necessary for the operation of the website.

CCPA Privacy Policy (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

- Request that a business delete any personal data about the consumer that a business has collected.

- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

- The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.

- The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

- The right to erasure - You have the right to request that we erase your personal data, under certain conditions.

- The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.

- The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.

- The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

C.P.G. Hospitality (PVT) LTD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact us

If you have any concerns, question or comments regarding your personal information and the handling of this information, please feel free to contact us on hello@crystal-sands.com and we will do our best to deal with your concern or query as soon as possible.

Changes to Privacy Policy

We reserve the right to update our Privacy Policy from time to time and without prior notice to you. The most recent date of the update of our Privacy Policy will be indicated at the top of this page.